At Wholetones, we want you to be completely satisfied with your purchase, which is why we offer a 100% Satisfaction Guarantee on all of our products.
For books, CD's, DVD's and digital media files, this guarantee is a full 365 days from date of purchase.
For all other products, including, but not limited to electronic products, sleep masks, pillows, and other accessories, this guarantee is 90 days from date of purchase.
Here's how request a refund:
Contact our Returns Department at 888-866–3740 if you live in the US or Canada. (If you live outside of the US or Canada, call 1-905-761–4558, or email [email protected]) We will provide you with instructions based on which products you ordered, whether digital or physical versions. To serve you and other customers better, we would love to know your reason for requesting a refund, although a reason is not required for a return.
If customer service determines you are eligible, they will provide you with a Return Merchandise Authorization number.
Otherwise, please notify customer service of the refund request via phone or email and return the product to::
RMA #: [Put RMA # Here]
PO Box 940
Aberdeen, SD 57402
Physical products must be returned to the above address and include the RMA in order to be eligible for a refund of the original purchase price. Products returned without and RMA may not be refunded. Wholetones, Inc. is not responsible for any merchandise returned to addresses other than PO Box 940, Aberdeen SD 57402.
Electronic and digital files, such as mp3 files, pdf files, etc. must be deleted from any electronic storage, such as a computer or phone, after the refund is provided.
A refund will be provided for the product purchase price, less any shipping and handling.
Credit card refunds will be made back to the original purchase method if the refund is given within 90 days of the initial purchase.
After 90 days, refunds will be given via US check, to a US billing address on file, or through PayPal, to the email address on file. Refunds after 90 days for orders outside of the US and Canada may be refunded via PayPal.