Returns

At Wholetones, we want you to be satisfied with your purchase, which is why we offer a 90-day warranty on all of our products.

Starting November 1st, 2024, a 10% restocking fee will be applied to non-defective items returned for a refund. This fee helps us maintain quality standards and manage processing costs.

Before you begin the return process, we would be happy to answer any questions, provide more information or discuss troubleshooting options.

If you are still not satisfied with your purchase, here's how to request a refund:

Contact our Returns Department at support@wholetones.com

To serve you and other customers better, we would love to know your reason for requesting a refund, although a reason is not required for a return. We do, however, require you to notify us of the intent to return, as it will assist us in expediting your refund upon receipt of the product. 

All returns must be shipped to the following address: 

Wholetones Returns
PO Box 940
Aberdeen, SD 57402

A refund will be provided for the product purchase price, less any shipping and handling.

Credit card refunds will be made back to the original purchase method if the refund is given within 90 days of the initial purchase. 

After 90 days, refunds will be given via US check, to a US billing address on file, or through PayPal, to the email address on file. Refunds after 90 days for orders outside of the US and Canada may be refunded via PayPal.

Wholetones, Inc. is not responsible for any lost merchandise resulting from products returned without our knowledge or to any address other than PO Box 940, Aberdeen SD 57402.