Shipping

Welcome to Wholetones! We're excited to get our products into your hands as quickly and efficiently as possible. Here's everything you need to know about our shipping policies.

Shipping Origins:

  • Our products are shipped from our main warehouse located at 4820 Capital Ave NE, Aberdeen, South Dakota 57401, United States.

Free Worldwide Shipping Over $99 USD: every order of $99.00 USD or more ships free, in the United States and worldwide. Orders under $99.00 USD pay a flat $14.95 USD.

Shipping Zones and Rates:

  1. Domestic (United States):

    • USPS Priority (1 to 3 Business Days) for orders $99.00 USD and up - Free
    • USPS Priority (1 to 3 Business Days) for orders under $99.00 USD - $14.95 USD

  2. Canada:

    • UPS® Worldwide Economy (5 to 12 Business Days) for orders $99.00 USD and up - Free
    • UPS® Worldwide Economy (5 to 12 Business Days) for orders under $99.00 USD - $14.95 USD

  3. Rest of the World:

    • UPS® Worldwide Economy (5 to 12 Business Days) for orders $99.00 USD and up - Free
    • UPS® Worldwide Economy (5 to 12 Business Days) for orders under $99.00 USD - $14.95 USD

Please note that the shipping times are estimates and begin from the date of shipping, not the order date. Delays can occur due to weather, customs, or other factors outside of our control.

Order Processing:

  • Orders are processed during regular business hours, Monday through Friday. Orders placed on weekends or holidays will be processed the next business day.

Tracking Your Order:

  • Once your order is shipped, we will provide you with a tracking number via email so you can follow its journey to your doorstep.

Customs and Import Taxes:

  • Customers are responsible for any customs and import taxes that may apply. We're not responsible for delays due to customs.

Lost or Damaged Items:

  • If your order is lost or damaged in transit, please contact us immediately so we can work with the carrier to resolve the issue.

Thank you for shopping at Wholetones. We're committed to delivering your order as swiftly and safely as possible. If you have any questions or concerns about your order or shipping, please contact our customer service team.