Privacy policy

Effective date: October 25, 2026

Wholetones, Inc. ("Wholetones," "we," "us") respects your privacy. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices you have. It applies to wholetones.com, our streaming service at music.wholetones.com, our emails, and any other place that links to this policy (together, the "Services"). Our Services are not directed to children under 13.

1. Information we collect

  • Contact and account information: name, email address, mailing and billing address, phone number, and login details if you create an account.
  • Order and payment information: products purchased, order history, shipping details. Payments are processed by Shopify and its payment partners; we do not see or store your full card number.
  • Streaming membership information: membership plan (monthly, yearly, or lifetime), billing status, and listening/usage activity on music.wholetones.com.
  • Communications: messages you send us through email, live chat, or our support desk, and reviews, photos, or comments you submit.
  • Device and usage information: IP address, browser and device type, pages viewed, referring site, and similar data collected through cookies, pixels, and similar technologies (see Section 5).
  • Approximate location: derived from your IP address (for example, to show shipping options or the correct cookie notice).

2. How we use your information

  • To process and ship orders, provide streaming memberships, and manage your account;
  • To answer questions and provide customer support;
  • To send order and account messages, and—if you sign up—our email newsletter, Wholetones Musing, and offers;
  • To display product reviews;
  • With your consent where required, to measure site performance and show advertising for our products;
  • To keep the Services secure, prevent fraud, and comply with law.

3. Who we share information with

We share personal information with service providers that help us run our business, under contracts that limit how they use it. These currently include:

  • Shopify – our online store platform, checkout, and payment processing.
  • Kajabi – our email list (Wholetones Musing) and our streaming service at music.wholetones.com. If you buy from our Shopify store and choose to subscribe to emails, your name and email are added to our Kajabi list.
  • Midstates – our fulfillment warehouse, which packs and ships physical orders (name, shipping address, phone, and order contents).
  • Gorgias – our customer support and live chat tool.
  • Loox – collects and displays product reviews (may send you a review request email after purchase).
  • Simple Bundles – manages product bundles in our store.
  • Cloudflare – website security and performance.
  • Google (Google Analytics, Google Ads, and the Google & YouTube sales channel) and Meta (Facebook and Instagram, including the Meta pixel and the Facebook & Instagram sales channel) – analytics and advertising. These run only if you accept cookies (see Section 5).
  • Shipping carriers (such as USPS) to deliver your order.

We may also disclose information to comply with law or legal process, to protect our rights or others' safety, or as part of a merger, sale, or transfer of our business.

We do not sell your personal information for money. Some privacy laws treat sharing data with advertising partners (like Google and Meta) for targeted advertising as a "sale" or "sharing." You can opt out at any time (see Section 6).

4. Product links and third-party sites

Our Services may link to other sites (for example, YouTube, Facebook, or Instagram). Those sites have their own privacy policies, which we do not control.

5. Cookies and your consent

We use a cookie consent banner. When you first visit, you can choose Accept or Decline.

  • Essential cookies (cart, checkout, login, security) always run, because the store cannot work without them.
  • Analytics and advertising tools—Google Analytics, Google Ads, and the Meta pixel—are held and do not load until you click Accept. If you decline, they do not run.
  • Your choice is recorded through Shopify's customer privacy tools and applied across our store. You can change your choice at any time using the cookie settings link on our site or by clearing your browser cookies.
  • We do not respond to browser "Do Not Track" signals.

6. Your privacy rights

Everyone: you can unsubscribe from marketing emails using the link in any email, and you can ask us to access, correct, or delete your information by contacting us (Section 10).

U.S. state residents (including California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon, and other states with privacy laws): depending on where you live, you may have the right to know what personal information we collect, use, and disclose; to access, correct, or delete it; to receive a copy; and to opt out of the "sale" or "sharing" of personal information and targeted advertising. To opt out, click Decline on our cookie banner, or select the "Do not Sell or Share My Personal Information" option in our cookie banner or cookie preferences. Either choice stops analytics and advertising tools from loading. You can also email admin@wholetones.com. We will not discriminate against you for exercising these rights. You may use an authorized agent; we may need to verify your identity and the agent's authority. If we deny your request, you may appeal by replying to our response.

California notice: In the past 12 months we collected the categories of information described in Section 1 (identifiers, commercial information, internet activity, approximate geolocation, and inferences about preferences), from you, your device, and our service providers, for the purposes in Section 2, and disclosed them to the categories of recipients in Section 3. Advertising partners (Google, Meta) may receive identifiers and internet activity only if you accept cookies. We do not knowingly sell or share the information of anyone under 16. We do not collect sensitive personal information for the purpose of inferring characteristics about you.

Canada: we handle personal information in line with the Personal Information Protection and Electronic Documents Act (PIPEDA). You may request access to or correction of your information, and withdraw consent to marketing at any time.

EU, EEA, and UK: Wholetones, Inc. is the controller of your personal data. We rely on contract (to fulfill orders and memberships), legitimate interests (to run and secure our business and answer you), consent (for analytics and advertising cookies and marketing emails), and legal obligations. You have the right to access, correct, delete, restrict, or object to processing, to data portability, and to withdraw consent at any time. You may complain to your local data protection authority.

7. International visitors and transfers

Wholetones is a U.S.-based company. We sell to customers worldwide, but your personal information is processed and stored in the United States, and some of our service providers may also process it in other countries. Where required, we rely on appropriate safeguards such as the providers' standard contractual clauses.

8. Security and retention

We use reasonable safeguards, including encrypted (HTTPS) connections, but no system is 100% secure. We keep personal information as long as needed for the purposes described above—such as while you have an account or membership, and as required for tax, accounting, and legal purposes—then delete or de-identify it.

9. Changes to this policy

We may update this policy. We will post the new version here with a new effective date.

10. Contact us

Wholetones, Inc.
7040 Seminole Pratt Whitney Rd. #25-143
Loxahatchee, FL 33470, USA
Email: admin@wholetones.com