Refund policy

Refund Policy

Effective date: October 25, 2026

Physical products are final sale

All physical products sold at wholetones.com, including CDs, DVDs, books, sleep masks, speakers and bundles, are final sale. We cannot accept returns or offer refunds.

Damaged, defective or incorrect items

If your order arrives damaged, defective or incorrect, we’ll make it right. Within 14 days of delivery, email admin@wholetones.com with:

• Your order number
• A photo of the item

We’ll send a replacement of the same item.

Streaming memberships

Streaming memberships at music.wholetones.com (monthly, yearly, or lifetime) can be refunded in full if you request it within 30 days of the purchase or renewal charge. Email admin@wholetones.com to request a refund. You can cancel a monthly or yearly membership at any time from your member account or by emailing us; cancellation stops future renewals.

Questions?

Have a question before you order? Email admin@wholetones.com and we’ll be glad to help.