Shipping policy

Shipping Policy
Effective date: October 28, 2026

Wholetones physical products ship from the United States and are sold worldwide.

We currently ship to: Anguilla, Antigua and Barbuda, Australia, Austria, Bahamas, Belgium, British Virgin Islands, Canada, Cayman Islands, Czechia, Denmark, Falkland Islands, Faroe Islands, Finland, France, Germany, Gibraltar, Hong Kong SAR, Ireland, Isle of Man, Israel, Italy, Japan, Jersey, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Saint Lucia, Saint Martin, Saint-Pierre-et-Miquelon, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Thailand, Turks and Caicos Islands, U.S. Outlying Islands, United Arab Emirates, United Kingdom, United States.

Free worldwide shipping on orders of $99.00 USD or more. Orders under $99.00 USD ship for a flat $14.95 USD.

• United States: USPS Priority (1 to 3 business days). Free on orders of $99.00 USD or more; otherwise $14.95 USD.
• All other countries (including Canada): UPS® Worldwide Economy (5 to 12 business days). Free on orders of $99.00 USD or more; otherwise $14.95 USD.

Shipping times are estimates and begin from the date your order ships, not the order date. Delays can occur due to weather, customs, or other factors outside our control.

Order processing: orders are processed Monday through Friday during regular business hours. Orders placed on weekends or holidays are processed the next business day.

Tracking: once your order ships, we email you a tracking number.

Customs and import taxes: international customers are responsible for any customs duties and import taxes. We are not responsible for delays caused by customs.

Damaged items: physical products are final sale. If an item arrives damaged, email admin@wholetones.com within 14 days of delivery with your order number and a photo, and we will send a replacement. See our Refund Policy.

Questions: email admin@wholetones.com.